PG 13 Privacy Policy — Your Data, Our Responsibility

When you open and use an account on pg 13, we collect various types of information. This information is collected solely to provide you with a better experience and to maintain platform security. Under our privacy policy, we collect two categories of data — information you provide directly, and information collected automatically.

Pg 13 uses the information it collects for the purposes listed below. Under our privacy policy, your data is never used for anything beyond these stated purposes.

• For account creation & management — to accurately identify you and keep your account secure.
• For payment processing — to complete deposit and withdrawal transactions and to prevent fraud.
• For customer support — to resolve your issues quickly and effectively.
• To ensure responsible betting — by detecting unusual betting patterns and taking appropriate action.
• To meet legal obligations — providing information to regulatory authorities when required.
• For service improvement — to analyze user experience and make the platform better.
• For promotional communications — sending you information about bonuses and offers with your consent.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting support@pg13.ws. Please note that transactional and security-related messages will continue to be sent.

PG 13 uses industry-leading technology to protect your personal data. The foundation of our Privacy Policy is giving your information the highest level of security. Our technical safeguards are outlined in detail below.

• 256-bit SSL Encryption: Every connection to our website is secured with SSL. The padlock icon in your browser's address bar confirms your connection is safe.
• Secure Data Centers: Your data is stored in ISO 27001-certified data centers with 24/7 monitoring.
• Access Controls: Only authorized personnel may access your data, and only when necessary. All access is logged.
• Regular Backups: Automated daily backups are taken to prevent any loss of data.
• Penetration Testing: Regular cybersecurity audits are conducted to identify potential vulnerabilities and resolve them promptly.

Pg 13 never sells your personal data. However, limited information may be shared with third parties in the specific circumstances outlined below. In every case, we act in accordance with the terms of our privacy policy.

• Payment Processors: Necessary details are shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: Only the minimum necessary information is shared with licensed verification agencies for KYC purposes.
• Fraud Prevention Services: Minimal data is shared with trusted security partners solely to ensure platform safety.
• Legal Authorities: In accordance with Bangladeshi law, data may be disclosed upon order of a court or regulatory authority in connection with an investigation.

Before entering into any agreement with a third party, we verify that they adhere to the same high standards of privacy and security that we uphold.

PG 13 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. In accordance with our Privacy Policy, we use the following types of cookies.

• Essential Cookies: Without these cookies, the website cannot function properly — they are essential for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the website are used most — this data is entirely anonymous.

Under PG 13's Privacy Policy, you have full rights over your personal data. To exercise any of these rights, email us at support@pg13.ws and we will respond within 30 business days.

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a readily accessible format.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

Pg 13 places the highest priority on protecting minors. Under our privacy policy, no one under the age of 18 is permitted to use this platform, and we do not knowingly collect personal information from minors.

If we suspect that a minor's information has been collected by mistake, we will immediately close that account and delete the data. If you believe your child has created an account, please contact us right away at support@pg13.ws.

PG 13 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered users will be notified by email or SMS.

For significant changes, a special notice will be posted on the platform and, where applicable, your fresh consent will be obtained. Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy.

For any questions, complaints, or requests related to our privacy policy, please get in touch with us. Our dedicated privacy team is ready to respond promptly.

• Email: support@pg13.ws
• Response time: within 24–48 hours
• Live Support: 24 hours / 7 days