PG 13 FAQ — All your
Answers Right Here

Account verification at PG 13 is primarily in place to keep you safe. Verified accounts have higher withdrawal limits and access to exclusive bonus offers. Complete KYC by submitting a photo of your National ID or passport. Approval typically takes within 24 hours.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address — an OTP or reset link will be sent to you. Use it to set a new password. The password reset link expires in 15 minutes, so use it promptly.

Yes, you can temporarily suspend or permanently delete your account at any time. This can be done through your account settings or by contacting our support team. Make sure to withdraw any remaining balance before deleting your account.

The following payment methods are currently available on PG 13:

• bKash — Most popular, instant credit
• Nagad — Fast and low fees
• Rocket (DBBL) — Reliable and easy
• Bank Transfer — For large transactions
• Crypto — USDT, BTC (for selected users)

Mobile banking withdrawals (bKash, Nagad, Rocket) are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. KYC verification must be completed before your first withdrawal. Withdrawal requests cannot be cancelled once submitted.

The minimum withdrawal is ৳500. The maximum daily withdrawal limit depends on your account's VIP level. Standard members can withdraw up to ৳50,000 per day, Silver members up to ৳1,00,000, and Gold/Platinum members have even higher limits.

This is usually caused by a network delay. Please wait 15–30 minutes. If the issue persists, contact us via live chat and provide a screenshot of the transaction along with the Transaction ID. Our team will resolve it promptly.

New members at PG 13 receive a 100% welcome bonus on their first deposit, up to ৳10,000. Deposit ৳1,000 and get an extra ৳1,000 in bonus funds. A wagering requirement must be met before the bonus can be withdrawn.

A wagering requirement means you need to place a certain total amount in bets before you can withdraw bonus funds. For example, a ৳1,000 bonus with a 5x wager means you must bet ৳5,000 in total. Only bets with odds of 1.5 or higher typically count toward the turnover.

Place bets daily on PG 13 and your cashback will be credited automatically the next day — no application needed. The cashback rate is typically 5%–10% of total losses. The system calculates everything for you. To learn more, Bonus Page View.

Yes! With PG 13's referral program, both you and your friend receive a bonus for every successful referral. You'll find your unique referral link in your account. Once your friend registers through the link and makes their first deposit, the bonus is credited automatically.

Sports currently available for betting on PG 13:

• Cricket — IPL, BPL, T20 World Cup, ODI series
• Football — Premier League, La Liga, Champions League, World Cup
• Tennis — All ATP/WTA tournaments including Grand Slams
• Badminton, Basketball, Volleyball
• E-Sports — CS2, Dota 2, Valorant

Learn More Sports Events View page.

Live betting means placing bets in real time while a match is in progress. Log in to PG 13, go to the "Live" tab, pick your preferred event from the ongoing matches, and place your bet based on the current odds. Odds change by the moment, so make your decisions quickly. Betting Tips Read it to sharpen your strategy.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" feature is available on selected events, allowing you to lock in a return before the event ends. If Cash Out is available, the option will appear on your bet slip.

An accumulator bet combines multiple events into a single wager, with the odds of each selection multiplied together — but all selections must win for a payout. It offers the chance of high returns but carries greater risk. PG 13 allows up to 12 selections in a single accumulator.

Yes, PG 13 is completely secure. We use 256-bit SSL encryption — the same level of security used by banks. Your personal information is never shared with third parties. Regular security audits are conducted, and any suspicious activity triggers automatic account protection.

Go to Account Settings → Security → Two-Step Verification to enable 2FA. You can choose between mobile OTP or Google Authenticator. Once 2FA is active, you'll need to enter an extra code each time you log in, keeping your account significantly more secure.

If you suspect unauthorized access to your account, change your password immediately and notify us via live chat. We'll act quickly to secure your account. You can review all login activity from your account history.

The PG 13 official app is available for both Android and iOS. Visit our Platform Page to get the direct download link. Android users can download and install the APK file directly. iOS users will find the App Store link on the same page.

Start by clearing your browser cache and cookies. Try a different browser or device. Check your internet connection. If the issue persists, reach out via live chat to ask whether the site is currently under maintenance.

The latest versions of Google Chrome or Mozilla Firefox work best. Safari and Edge are also supported. Older browsers may cause some features to not work properly. For mobile, Chrome or Samsung Browser gives you the best experience.

You can reach PG 13 support through the following channels:

• Live Chat — Chat icon at the bottom right of any page on the site
• Email — support@pg13.ws (response within 24 hours)
• Telegram — Join the official channel

Live chat is the fastest option — you'll typically get a response within 2–5 minutes.

Yes! PG 13's support team is available in Bangla 24/7, all seven days of the week — including public holidays. Our support team is built with Bangladeshi users in mind.

Submit any complaint by emailing support@pg13.ws or by providing the details via live chat. Attaching screenshots or transaction information will help speed up the resolution. All complaints are reviewed within 48 hours.